Monday Noon - Technical Information

For the Secretary/Chair to read before leading a phone bridge meeting


 As the Secretary/Chair for this meeting you will be given a “leader code” that will give you more features on the key pad than other members.


          Here is some information that will help before dialing into the meeting once you have been given the leader code.


1.    Dial the phone number and then use the regular pin number followed by the # sign that everyone else uses.

2.    There will be a voice prompt after entering the regular pin # that says “IF YOU ARE THE MODERATOR PLEASE PRESS 1.”

3.    Follow the prompt and Press 1. The word “moderator” and “leader” mean the same thing.

4.    The voice prompt will again say “PLEASE ENTER THE MODERATOR PIN (Leader Code) number FOLLOWED BY THE # SIGN”.

5.   You will join the phone meeting muted after entering the leader code and # sign.  Press *1 to unmute yourself and then introduce yourself as the Secretary/Chair of the meeting. Press *0 for a menu of all features.


Probably one of the most important services you can give as the Secretary/Chair is to have the highest sound quality on the phone bridge system.  This means without background noise and weak sound quality. “Sound” is all we have for the phone meeting to work.


Background noise can be taken as disrespectful or interruptive while members are speaking.  As a trusted servant you can guide the meeting without background noise or interruptions to the best of your ability.


Along with your own skills; here are a few tips and a few pieces of information to help you: 


1.  Technically the phone bridge system is built for “only” one person to be unmuted at a time.  This of course would include, You (the Secretary/Chair) as well as the Timekeeper to stay muted by using the *1 keys.  The timekeeper only unmutes to say “time”. The Secretary/Chair unmutes a few seconds before the member is done sharing to welcome the next share.  You can remind the timekeeper to please stay muted except to say “time”. (Only one line unmuted at a time).


2.    As the Secretary/Chair (with the leader code) you are encouraged to use the *5   to clear the line to address the noise.  This ensures that members will be able to speak so their share can be heard.  Then the member can press the *1 keys to continue sharing without the previous background noise.  We call this “Cycling Through”. (Most of the time people forget to mute and don’t know they are not muted). This can be done by saying “Excuse the interruption, I’m going to clear the line” and then press *5 keys. You then could say, “Whoever was sharing please press *1 and begin again,” or “Whoever would now like to share please press *1 to unmute yourself.” 


3.   Some meetings have multiple readers. The extra unmuted lines will cause the reading to be heard by some but not by other members.

Here are some suggestions.


1.   Organize the readers so they know the order they will be reading.

2.   Then tell the rest of the readers to mute until a few seconds before it is their turn to read.

3.   After each member reads remind them to mute again.

4.   (AS A Rule of Thumb), just because you can hear does not mean that other members can.  These phones meetings have global coverage. Not all phones have equal sound. Only one line unmuted at a time will keep a clear worldwide phone line for everyone during the meeting.


These 4 technical points can promote safety, warmth and recovery similar to face to face meetings. This was written to assist you to know and understand the phone bridge technical features.


Thank you for taking the time to read these suggestions. If you need help, just ask.   Congratulations on doing service and beginning the flow that opens our heart to what it already knows---that we all need each other. 



Your Web Coordinator


The Meeting Format Starts Now

(This is the part you read out loud)




Al-Anon’s Monday (12 Noon) Topic Recovery Meeting



1.    Hi, my name is ____________________, a grateful Al-Anon member and your secretary for this meeting.

2.    This meeting will stop at the top of the hour for members to share their telephone numbers. 


3.         Phone Etiquette


a.    Prior to joining the meeting, we ask members to temporarily disable their call waiting by dialing *70 before calling the number to the phone bridge (example *70-1-712-432-8733). If a member does not disable their call waiting, we may hear your conversation or beeping.

b.   When you dial in, you will start the conference being muted.

c.   Stay muted at all times unless you are sharing. You can un-mute by pressing your *1 keys. You will hear a voice saying “you are now un-muted”.  Some phones do not have a long enough beep for the muting and un-muting to happen. You may have to press *1 several times for this function to work. When the voice comes on, you will know that the *1 keys have worked. 

d.   We ask members to use the *1 keys to mute even if they have a mute function on their individual phones. The *1 keys ensures the greatest sound strength for the entire phone line and provides the greatest service to all members of the phone bridge during the meeting.

e.   Please do not use a speaker phone for sharing or we will all hear an echo.  Some speaker phones will not mute even when pressing your *1 keys.

f.     To hear a menu of all the features--such as volume control or member count--simply press * by itself


Let’s open with a moment of silence for those family members still suffering inside and outside of these rooms followed by the Serenity Prayer.

Serenity Prayer

God grant me the serenity

To accept the things I cannot change,

Courage to change the things I can,

And wisdom to know the difference.

                                           (Al-Anon/Alateen Service Manual pg. 10)




Secretary or Volunteer reads: SUGGESTED AL-ANON WELCOME found in How Al-Anon Works pg.8 or Al-Anon / Alateen Service Manual pg.10-11.


Ask for volunteers to read;

a.   Preamble to Al-Anon’s 12 Steps  2 pages before January 1 in all three meditation books

b.    Al-Anon’s 12  Steps   found one page after December 31 in all three meditation books

c.    One Tradition & One Concept of the month  (one and two pages respectively after the 12 Steps in all three of the meditation books)

Note to Secretary: after a volunteer steps up to read Concept 12 please add (PLEASE READ THE FIVE GENERAL WARRANTIES OF THE CONFERENCE THAT FOLLOW CONCEPT 12.)


2.            Let’s go around the globe and introduce ourselves.  Hi, I am ______ (Name) _____ from (_______State___)



3.                 7th Tradition: Al-Anon is fully self-supporting declining outside contributions. Although we have no expenses related to this phone bridge we do have expenses related to our website. You may send voluntary contributions to WSO and state that is it is from Monday Noon Meeting WSO ID 0050406, or go to click on contributions, or give at face to face meetings

4.                 A sponsor is someone who you talk to one-on-one who helps you understand the program. If you are looking for a sponsor, please ask for phone numbers of the people you would like to talk to after the close of the meeting, or at your face-to-face meetings.

5.                 Do we have a volunteer who will stay on the line after the meeting to answer questions about Al-Anon or to explain the phone etiquette?   Are there any newcomers on the phone bridge today? You can press your *1 keys to unmute yourself and state your name so we may greet you.  We reserve the last ten minutes of the meeting especially for newcomers to share however new comers may share at any time as well as those who don't regularly share at this meeting. We would like to give everyone on the phone bridge the opportunity to share. 

 6.               At this meeting, there is a place to make announcements about other Al-Anon phone bridge meetings after the schedule is read, at the end.


7.         Are there any Al-Anon related announcements?


[Business Meeting is on the 1st Monday of the Month]



8.             This is a topic meeting. We will be using the 3 Daily Meditation Books, One Day at a Time, Courage to Change and Hope for Today.  Whatever single topic is heard first by the Leader will be the topic for the meeting.

9.              Is there a step or a topic someone would like to bring to the group for discussion?    

10.           So the topic is _______________.     We will now look for this topic in the indexes found at the back of Al-Anon’s three meditation books.   Who would like to read from One Day at a Time?.....Courage to Change?……and Hope for Today? (Secretary says: please read in book order).

11.          In Al-Anon this is a gentle reminder that we speak from our own experience, and ours is derived from living with the effects of alcoholism.  We ask those who are members of other anonymous programs not to break their anonymity and to try to identify with the Al-Anon approach for the family illness.  Ours is a different experience and calls for a different interpretation.

12.           We have three minute shares. Do we have a volunteer to be our spiritual timekeeper? Would the spiritual timekeeper like to share first?

13.     (Leader- Fifteen minutes before the meeting closes state):  It is now fifteen minutes before the close of the meeting; we will open up the sharing for newcomers or for those members who do not regularly share.


14. (Leader-Five minutes before the top of the hour state): It is now five minutes   before the close of the meeting.      Please call out the names of members from whom you would like telephone numbers and we will get them now.


15. Suggested Al-Anon Closing:


Secretary or Volunteer read Suggested Closing found in How Al-Anon Works
old edition pg.380 or new edition pg.396
also Al-Anon/Alateen Service Manual pg. 22. 


16.  For those who would like to join in, press your *1 keys to unmute and let’s say      the Al-Anon Declaration which can be found in Paths to Recovery  Roman Numeral page IX (9) or the Al-Anon/Alateen Service Manual pg.22, followed by the Serenity Prayer.



Serenity Prayer

God grant me the serenity

To accept the things I cannot change,

Courage to change the things I can,

And wisdom to know the difference.

                                           (Al-Anon/Alateen Service Manual pg. 10)



Meeting formats, schedules and phone bridge information can be accessed on the web at www.phonemeetingsinformation@yahoo.comFormat changes or requests can be emailed to For any technical questions or concerns contact new meetings and format draft ideas can be brought to the Bridge Tech Service Meeting on the 4th Saturday of the month at 2:00 pm EST.

To find a meeting go to or call (712) 432-8774


All Eastern Time Zones on the same phone and pin you dialed in for this meeting. 

MEETING SCHEDULE - All in Eastern Standard Time Zones

6am                     7 days a week

8am                     Saturday and Sunday
9am                     Weekdays (Monday thru Friday)

10am                            Saturday

11am                  Sunday
Noon                  Monday ----- Saturday

4pm                    7 days a week

6pm                     Saturday
8pm                    7 days a week
10pm                   Monday, Tuesday, Thursday, Friday, Saturday and Sunday
12 midnight       Monday and Thursday


19. We now invite people to announce Al-Anon phone bridge meetings with different phone numbers and pins.


Secretary turns the meeting over to the newcomer greeter.